Here you'll get the answers to the most common questions

How many Leo's Playcenters are there in Finland?

How many Leo's Playcenters are there in total?

Leo's parks are located in which countries?

How does a birthday party work?

How much does a birthday party cost?

What is the minimum number of children per party?

Can multiple children celebrate their birthdays at the same time?

Can I make changes to my booking?

Can I cancel a party?

Are we allowed to bring our own decorations or catering to the party room?

How many children can we have at most?

How do I pay for the party?

Some children have allergies or food preferences; do you have other options?

Can I send out invitations?

What if I receive a late cancellation?

Can we choose to play before entering the party room?

What else should I consider?

What cleaning routines do you have?

How do you prioritize safety at the playcenters?

What are your fire safety routines?

I'm having trouble with my Family account, what do I do?

How do I delete my Family account?

Can I link multiple email addresses to my Family account?

How do I pay with HopLop tickets?

How do I sign in to the old MyHoplop?

I can't find my old HopLop tickets, what should I do?

Where can I find my old HopLop tickets?

Why haven't the tickets transferred to the new Leo's & HopLop Family account?

How do I purchase a gift card?

How can I check the balance and validity period of my gift card?

Can I pay with my gift card on the website?

Do I need to book playtime on the website if I have a gift card?

What happens if I don't have my gift card when I come to the playcenter?

How do I make a group booking?

Do I need to book a group booking in advance?

I want to make a group booking that will take place within the next five days - what do I do?

How do we pay?

Do we pay for adults in the group booking?

What discounts do you offer for associations and private group bookings?

Do we get a discount on food and snacks?

How many people do we need to be in the group booking when we come as an association or private group?

How many people do we need to be in the group booking when we come as a school, preschool, or afterschool program?

How many adults need to accompany in a group booking?

Does the group need to arrive at the same time at the playcenter?

Can I cancel my visit?

What is the monthly pass for the hero?

How to get a monthly pass for the birthday child?

Is the monthly pass personal?

Does the monthly pass also include entry for adults?

Where is the monthly pass valid?

How often can I use the monthly pass?

How does the monthly pass work?

Do I need to book a playtime if I have a monthly pass?

How do I use the monthly pass when booking a playtime at the park?

Anything else worth considering?

What does an annual pass include?

Do I need to book playtime if I have a pass?

Is a pass personal?

Why do I need to upload a picture of my child when I have a pass?

Can I purchase two or more passes at once?

Can I pause an annual pass?

Are there passes for 1-year-olds?

Can I get a physical card for our pass?

My child turns 2 before the validity period of our 1-year-old annual pass expires, what happens then?

Do I need to book a platyime in advance?

When does my booked playtime begin?

Do I need to pay if I'm not going to play?

What is the cost of playing at Leo's?

Why do prices vary?

How do I reschedule our playtime?

Can I cancel our playtime?

How long is a playtime?

What is the cost for a companion accompanying to the playcenter?

Where are Sports Kidz clubs organized?

When are Sports Kidz clubs organized?

For what age group is Sports Kidz intended?

How much does Sports Kidz cost and what does it include?

How do I book a club place?

Can I cancel my Sports Kidz booking?

When is the club fee paid?

What do you do in the Sports Kidz classes?

Do parents need to be present during the lesson?

What should my child wear during the lesson?

My child is not yet 4 years old, can we still participate?

Are the children insured in the club?

Anything else worth considering?

Where are the summer camps organized?

When are the summer camps organized?

For what age children is the camp intended?

What does the Summer Camp cost and what does it include?

How to book a camp place?

When is the camp fee paid?

How does a day at Summer Camp proceed?

Do I need to be present as an adult during the day?

How is the catering organized at the camp?

What should I wear for the camp?

Is my child allowed to have their own money with them at the camp?

Is my child allowed to take their phone to the camp?

Are the children insured at the camp?

Anything else worth considering?

How long is the ticket card valid?

Does the ticket card include admission for adults?

Is the ticket card personal?

Can I use the ticket card at multiple play areas?

How do I pay with my ticket card when booking playtime on the website?

How do I know how many admissions are left on my ticket card?

Can I use multiple tickets from my ticket card during one visit?

Can I link my ticket card to my Family account?

For what ages is Leo's suitable?

Is it allowed to bring the stroller into the park?

Is there a section specifically designed for younger children?

Are there lockers for storing personal belongings?

Can adults visit parks without accompanying children?

Does an adult need to be present in the park?

How should we dress for a visit?

Is it allowed to bring your own food to park?

When does Leo come out to the playcenter?

Where are the Winter Camp winter camps held?

When are the Winter camps held?

What age is the camp for?

How much does the winter camp cost and what does it include?

How do I book a camp place?

When is the camp fee paid?

How does a day at Winter Camp go?

Do I need to be present as an adult during the day?

How is the catering organized at the camp?

What should I wear to the camp?

May my child have their own money with them at the camp?

May my child bring a phone to the camp?

Are the children insured at the camp?

Anything else worth considering?

How do I apply for a job at Leo's?

How old do I have to be to work at Leo's?

Can I do an internship at Leo's?